These terms apply to orders placed on sul-flowers.com. By placing an order you agree to them.
Last updated: 14 November 2026
Who sells to you
SUL Flowers is an online flower delivery service in Hurghada, Egypt. Each bouquet is prepared by one of our partner florists in Hurghada and delivered by our team. Contact: info@sul-flowers.com, phone and WhatsApp +20 109 110 0003.
Prices and payment
Prices are shown in Egyptian pounds and include the bouquet; the delivery fee for your area is shown at checkout before you confirm. You pay in cash or by card when the order is delivered, or in advance by InstaPay or ruble transfer. We never ask for card details on the website.
Flowers and photos
Every bouquet is made by hand on the day of delivery from fresh flowers. Because flowers are natural and seasonal, shades and individual flowers may vary slightly from the photo; we keep the same style, size and number of stems and use the closest flowers available. You receive a photo of your real bouquet before it leaves the shop.
Delivery
We deliver in Hurghada, El Gouna, Sahl Hasheesh, Makadi Bay, Soma Bay and Safaga in the time slot you choose. Please give a correct address or hotel name and room number and a phone number we can reach. If the recipient cannot be reached or the address is wrong, we will contact you to arrange a new delivery, which may cost the delivery fee again.
Changing or cancelling an order
You can change or cancel your order free of charge until the florist starts preparing it: contact us as soon as possible by WhatsApp, phone or email with your order number. Once the bouquet has been made it cannot be cancelled, because fresh flowers cannot be resold.
Refunds
If you paid in advance and cancel before preparation, we refund the full amount by the same method within 7 days. If your bouquet arrives damaged or clearly different from what you ordered, send us a photo within 24 hours of delivery and we will replace it or refund you in full, as you prefer. Normal wilting after a few days is not covered.
Gift cards and messages
We write your card message exactly as you send it. Please check spelling before you confirm.
Contact
For any question about an order: info@sul-flowers.com or WhatsApp +20 109 110 0003.