This policy explains what information SUL Flowers collects on sul-flowers.com and in the SUL Partner app for our partner flower shops, why we collect it and how we protect it.
Last updated: 14 November 2026
Who we are
SUL Flowers is an online flower delivery service in Hurghada, Egypt. Contact: info@sul-flowers.com.
What we collect from customers
When you order we collect your name, phone number, optional email, delivery details (area, address or hotel and room, delivery date and time), the recipient's name, your card message and order notes. If you subscribe to our newsletter we keep your email for it. We do not collect or store card numbers: payment is made in cash or by card on delivery, or by InstaPay outside our website.
What we collect from partner shops (SUL Partner app)
Shop name, login, the orders assigned to the shop, photos of bouquets the shop takes or uploads, and a notification token for the device, plus the device name. The app uses the camera only when the shop chooses to photograph a bouquet, and uses notifications to announce new orders.
Cookies and statistics
We use cookies for your cart, chosen language and to keep partner shops signed in, and first-party visit statistics (pages viewed, approximate visit time). We also use Google Ads conversion measurement: when you arrive from one of our Google ads, Google sets cookies that tell us an order was placed (order number and amount only, never your name, phone or address). You can control ad personalisation in your Google account settings.
How we use information
Only to take, prepare and deliver orders, contact you about your order, let partner shops manage their orders, and keep the service secure and working.
Who we share it with
The partner florist preparing your order receives the details needed to prepare and deliver it. Notifications to the SUL Partner app are delivered through Google Firebase Cloud Messaging. Ad conversions are measured by Google Ads. Our website is hosted by Hostinger. We do not sell personal information.
How long we keep it
Order records are kept as long as needed for delivery, customer service and accounting. Statistics are kept in aggregated form.
Your choices
You can ask us to see, correct or delete your information at info@sul-flowers.com. Partner shops can ask to delete their account and data the same way.
Children
Our service is not directed to children under 13.
Changes
We may update this policy; the date above shows the latest version.